Support

Email support@fitbridge.app and we'll get back to you, usually within a day.

My activity isn't showing up

FitBridge reads from Apple Health (iPhone) or Health Connect (Android). First, check that your tracker's own app (Garmin Connect, Fitbit, Oura, Whoop and so on) is set to sync to Apple Health or Health Connect. Next, check that FitBridge has permission: on iPhone, go to Settings → Health → Data Access & Devices → FitBridge; on Android, open Health Connect → App permissions → FitBridge. Then open FitBridge and pull down on the leaderboard to refresh.

How are Effort Points calculated?

You earn 1 point per 1,000 steps (up to 20 a day), 1 point per minute of moderate activity, and 2 points per minute of vigorous activity, with a cap of 120 points a day. A workout counts as vigorous when your average heart rate is at least 77% of your age-based maximum. If two devices record the same workout, it only counts once.

How do I join a group?

Open the invite link your organizer sent you, or tap Join with invite on the Groups tab and enter the 8-character code.

How do I delete my account?

In the app, go to Me → Delete account. This permanently deletes all your data right away. See the Privacy Policy for details.